HELP CENTER
Need assistance? Find answers to our most common questions. From delivery times and returns to gift cards and international orders.
If you can’t find what you’re looking for, our team is just a message away.
How long does shipping take?
Orders are typically delivered within 3–7 business days, depending on your location and shipping option.
Please note that public holidays, weather conditions, and seasonal demand may affect delivery times.
When will I get my money back?
Refunds are processed within 3–5 business days once your return is approved.
You’ll receive an email confirmation as soon as the refund has been issued.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS.
You can use that link to follow your delivery in real-time.
Do you offer gift cards?
Yes! StudEx digital gift cards are available for purchase and can be used on any of our premium products.
They make the perfect gift for any meat lover.